Existing shared owners

Defects

With all new homes, there are bound to be teething problems. Most of these will be minor, like cracking as the property dries out, or ‘sticking’ doors or windows. As your home dries out you may notice some minor cracks; this is normal and not a defect. Larger cracks should be reported within the defects period so that the builder can repair them; as a rule of thumb if you have cracks bigger than the width of a pound coin, we need to be aware of this, to report it back to the builder.

The builder is responsible for putting right any issues that may occur during the ‘defects liability’ period that may run from between 6 and 12 months after the handover of a new property to Yarlington Homes. If you identify any defects, please let us know and we will arrange for the builder to put this right.

After the first year, major structural defects are covered under the National House-Building Council Buildmark Warranty or similar, which continues for 10 years after the date your house was built. For properties that have been converted or refurbished, this period of warranty is reduced. Please be aware that this only applies to properties built  by Yarlington.

It is important that you report any problems before the defects period has ended. After the defects period is over, you are responsible for all the maintenance of your home.

Please remember that the builder cannot be asked to put right minor cosmetic defects or damage caused by mis use. Ordinary wear and tear is not covered.

When the repair has been finished, you may be asked to sign a form that confirms that all defects have been made good.

Report a Defect

You can report all defects by emailing customerservices@yhg.co.uk or alternatively you can call between the hours of 8.00am 16.30pm Mon - Fri by calling 01935 404615.
If you have an emergency outside of these hours, please call 01935 404500. The call centre will take your details and deal with any emergencies accordingly.
 
Contact our sales team on 01935 404006 or email shared.ownership@yhg.co.uk